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Frequently Asked Questions

Jannah Custom is a Quebec brand founded in 2024 by a woman passionate about challenges, beauty, and the desire to create something that reflects her. She envisioned a brand that combines elegant jewelry with a gentle and accessible skincare routine, to help every woman feel good, naturally.

We want every customer to be completely satisfied with their purchase.
If you have any concerns, please do not hesitate to write to us: we are here to help you.
In accordance with our policy, no refunds are offered.

We are preparing your order as quickly as possible.
Once it has shipped, you will receive an email with tracking information.
Delivery times may vary depending on your location.

Our products are manufactured both locally and internationally.

We carefully select our partners to guarantee impeccable quality and a fair price-performance ratio.

Our oriental wax, for its part, is 100% made in Quebec.

Shipping costs are calculated based on your location.
The exact amount will always be shown to you before payment.
You can also choose between standard delivery or express delivery.
The in-person pickup option is also available in Montreal for free.